FAQ | Contact Us | Find Us | Glossary | Trouble Shooting  
 
Help    

   

   

  My browser tells me that my web browser does not support BPI Direct and/or BPI Express Online Security Standards. What does this mean? What do I do about it?
 		 
  This occurs when you are trying to access BPI Direct or BPI Express Online using a browser that does not meet our security standards. This may also be experienced after the installation of new software on your computer. A message appears on your screen that tells you of this problem.

"We have detected that your WEB BROWSER does not support our security requirement!"

To avail of the services of BPI Express Online, you need to use higher versions of Netscape and Microsoft Browsers. This will ensure an optimal level of security in your internet banking with us.

BPI Express Online is compatible only with the following browsers. Each can be downloaded at no cost.
  • Netscape 4.75 & up
  • Microsoft Internet Explorer 5.5 w/Service Pack & up
 
 
 

  When I try to access the website, I get an exceptionally slow response. What can I do to improve on the speed?  
  Below are some tips on how you can speed up your access time:
  • You can shutdown any background applications. Other programs may be using up system resources resulting in slower access time.
  • You can reduce graphics. Select "Option" from the pull down menu and uncheck the box for "Autoload Images". This will prevent the automatic loading of graphics that require the use of extensive resources.
  • You can clear your CACHE.

    Navigator 4.75
    • Select "Edit."
    • Select "Preferences."
    • Click the "+" sign in front of "Advanced."
    • Select "Cache."
    • Click on the "Clear Disk Cache" and "Clear Memory Cache" buttons.

    Internet Explorer
    • Select "Tools" from the menu bar.
    • Select "Internet Options..."
    • Click on the "Delete Files" and "Clear History" buttons.

 
 
 

  As I am navigating through the site, I noticed that some text or information are missing. What can I do about this problem?  
  Should this problem occur, try following these procedures:
  • Select "default colors" option in your browser for text and link colors as opposed to overriding document colors.
  • Use document specified fonts as opposed to overriding with custom fonts.
Maximize or resize your browser window. 		 
 
 

  My browser warns me that my browser refuses cookies. What do I do about this problem?  
  Once this error occurs, the following message appears:

"Your browser is set to refuse cookies. To sign in, reset the option in your browser to accept them."

Netscape Communicator
  • Click on "Edit" and go to "Preferences".
  • Click on the "Advanced" option.
  • In the "Cookies" option, make sure the bullet for "Disable Cookies" is not checked.

    Select either of the following options:
    • "Accept all cookies"
    • "Accept only cookies that get sent back to the originating server."

  • Click "OK" button.
  • Click on "Reload."
  • Select "View."
  • Select "Internet Options."
  • Click on the "Advanced" tab
  • Scroll down to the Security heading
  • Under Cookies, either "Always Accept Cookies" or "Prompt Before accepting Cookies" should be selected.
  • Click on "OK."
  • Click on "Refresh"
 
 
 

  I want to access BPI Direct using America Online. Can I do this? How?  
  Since the hourglass is not always evident when making a site selection, we suggest that you check either the status display box found at the bottom left portion of the browser or the AOL icon found at the browser's top right portion. Refrain from clicking the buttons or links several times as this may result in the termination of your banking session.

AOL's browser for Windows 3.1 operating system cannot perform Download Account Activity. Instead, we recommend that you use Internet Explorer 4 or stand-alone Netscape 3 or 4 browsers.

Connecting to BPI Express Online using a stand-alone Netscape browser would require you to first establish a normal session with AOL. Launch your Netscape browser and try to lessen AOL sessions on your screen or desktop. You can point to http://www.bpidirect.com when your browser is already active.
 		 
 
 

  I want to access BPI Direct using Microsoft Internet Explorer. Can I do this? How?  
  Since the hourglass is not always evident when making a site selection, we suggest that you check either the status display box found at the bottom left portion of the browser or the Explorer icon found at the browser's top right portion. Refrain from clicking the buttons or links several times as this may result in the termination of your banking session.

You have to disable security warnings when using Windows 3.1. For assistance, please e-mail us or call your 24-hour phone banker at BPI Express Phone Number 89-100 in Metro Manila, 1800-188-89100 domestic toll free or by dialing + 63 + 2 + 89-10000, the International Access Code when calling from abroad.
 		 
 
 

  I want to access BPI Direct using Netscape Navigator. Can I do this? How?  
  Since the hourglass is not always evident when making a site selection, we suggest that you check either the status display box found at the bottom left portion of the browser or the Netscape icon found at the browser's top right portion. We also suggest that you refrain from clicking the buttons or links several times as this may result in the termination of your banking session.

You have to disable security warnings when using Windows 3.1. For assistance, please e-mail us or call your 24-hour phone banker at BPI Express Phone Number 89-100 for Metro Manila, 1800-188-89100 domestic toll free or by dialing + 63 + 2 + 89-10000, the International Access Code when calling from abroad.
 		 
 
 
  Go Top